New York State Public Service Commission
Your Rights as an Energy Services Company Consumer
ESCO Consumers Bill of Rights
Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:
• A clear description of the services offered by the ESCO.
• Receive energy delivery and 24 hour emergency services from your utility company.
• Clear procedures for switching energy suppliers, including information about the enrollment process.
• Disclosure, in simple and clear language, of the terms and conditions of the agreement between you and the ESCO including:
- price and all variable charges or fees;
- length of the agreement;
- terms for renewal of the agreement;
- cancellation process and any early termination fees, which are limited by law; and
- conditions, if any, under which the ESCO guarantees cost savings.
• Rescind an agreement with an ESCO within three days of receiving the agreement, if you are a residential customer.
• A description of how pre-payment agreements work, if offered.
• Notice from the ESCO, no less than thirty days prior to the contract renewal date, of the renewal terms and the options you have as a customer.
• A fair and timely complaint resolution process.
• Provision of any written documents (contracts, marketing materials, and this ESCOConsumers Bill of Rights) in the same language used to enroll you as a customer.
If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go towww.dps.ny.gov/resright.html.
ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.
You can find more information about your energy alternatives by visiting: www.AskPSC.com
Inspire Energy Holdings, LLC Renewable Electricity Customer Disclosure Statement
Product | Renewable Electricity Product with a Variable Subscription Flat Rate and an Introductory Flat Rate of $54.99 / month for the first 2 months. See Section 3 for complete details. |
How Price is Determined | Percentage of Renewable Energy: 100% of total usage Variable Subscription Flat Rate – with Introductory Subscription Price. You will receive an introductory subscription flat monthly “all-inclusive” electric supply price for 2 months (“Subscription Trial Period”) that will not vary based on your electricity usage during the Subscription Trial Period, where the amount paid each month will be prorated based on the number of days in your billing cycle. After the Subscription Trial Period ends, your subscription flat monthly “all-inclusive” electricity supply price may change each month. Your variable subscription price is determined in Inspire’s discretion based on a variety of factors, including the cost to procure electricity (including energy, capacity, settlement, and ancillaries), competitor prices, market-related factors, applicable taxes, fees, charges, and other assessments, and Inspire’s costs, expenses, and margins. |
Length of the Agreement and End Date | Month to Month, see Section 4 for more details. |
Process Customer May Use to Rescind the Agreement Without Penalty | You may rescind this Agreement by calling Inspire’s toll-free number 866-403-2620 within 3 business days of receipt of this Agreement. |
Amount of Early Termination Fee (“ETF”) and method of calculation | $0. Customers may cancel anytime without paying an early termination fee. |
Amount of Late Payment Fee and Method of Calculation | Inspire does not charge any late payment fees. Late fees, if any, are calculated and billed by your LDC. |
Provisions for Renewal of the Agreement | This is a continuous agreement that will automatically renew each month until the agreement is cancelled by either you or Inspire. You may cancel this agreement at any time by calling Inspire toll-free at 866-403-2620, emailing us at help@inspirecleanenergy.com, or chatting with us at www.inspirecleanenergy.com. See Section 8 for additional information. |
Guaranteed Savings | This Agreement does not offer guaranteed savings and your price may be higher than the LDC’s or your current supplier’s price. |
Renewable Energy Product | 100% of the energy provided under this Agreement shall be derived from renewable resources as specified in this Agreement. See Section 6 for complete details. |
Compensation Disclosure | Inspire collects and provides financial compensation to third party Energy Consultants in the form of a commission that ranges between $0 and $7 per sale. The exact dollar amount for the Energy Consultant's commission is calculated on a monthly basis through a formula that takes into account retention rates and the percentage achieved through customer reviews of their interactions. |
Inspire Energy Holdings, LLC Renewable Electricity Mass Market Sales Agreement
1. Background; Agreement to Sell and Purchase Energy. This Renewable Electricity Sales Agreement and Customer Disclosure Statement, any Promotion and Rewards Terms and Conditions, together with the notice containing a welcome letter, a copy of your Renewable Electricity Sales Agreement and Customer Disclosure Statement, any Promotion and Rewards Terms and Conditions, and any amendments to these documents from time to time, are an agreement (collectively, the “Agreement”) between Inspire Energy Holdings, LLC (“Inspire” and “we”), an independent energy services company, and the undersigned customer (“Customer” or “you”) under which Customer shall initiate electricity service and begin enrollment with Inspire. Inspire is licensed by the New York Public Service Commission to offer and supply electricity supply services in New York. Subject to the terms and conditions of this Agreement, Inspire agrees to sell and deliver, and Customer agrees to purchase and accept the quantity of electricity, as estimated by Inspire, necessary to meet Customer’s requirements based upon consumption data obtained by Inspire or the delivery schedule of the Local Distribution Utility (the “LDC”). Inspire is not affiliated with and does not represent the LDC. The LDC will continue to deliver the electricity supplied by Inspire. You will receive a single bill from your LDC that will contain your LDC charges and Inspire charges. In the case of a conflict between the documents that form the Agreement, this Renewable Electricity Sales Agreement and Customer Disclosure Statement shall control unless the Renewable Electricity Sales Agreement and Customer Disclosure Statement have been amended, in which case the most recent such amendment controls.
By entering into this Agreement, you represent that you are the authorized customer of record for the electricity supply account subject to this Agreement, or you otherwise have authority to enter into this Agreement. This Agreement shall not become effective until accepted by Inspire.
THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 21 THAT AFFECTS YOUR RIGHTS. THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
2. Your Right to Rescind/Cancel This Agreement. You may rescind this Agreement within three (3) business days after the signing or receipt of this Agreement, whichever comes first, by contacting Inspire at 866-403-2620 or in writing, or by contacting your LDC. This Agreement shall not be legally binding until this three (3) day confirmation period has expired and you have not rescinded your enrollment with Inspire.
3. Pricing. Variable Subscription Flat Rate – with Introductory Subscription Price.The price for all renewable electricity sold under this Agreement shall be as set forth in the Customer Disclosure Statement of this Agreement. Your Variable Subscription Price is a flat, all-inclusive price per month. Your variable subscription flat rate may change each month but will not vary based on your actual electricity usage.Your Variable Subscription Price is determined in Inspire’s discretion based on a variety of factors, including the cost to procure electricity (including energy, capacity, settlement, and ancillaries), competitor prices, market-related factors, applicable taxes, fees, charges, and other assessments, and Inspire’s costs, expenses, and margins. During the subscription trial period, you will receive an introductory subscription price as set forth in the Customer Disclosure Statement. In the event your LDC requires billing to be prorated based on the actual number of days in your billing cycle, Inspire converts your monthly subscription price, which is based on a 30-day billing cycle, into a daily amount to determine the applicable charge for each billing cycle. Inspire’s price does not include LDC charges, including, but not limited to, LDC delivery and distribution charges, which are separate amounts that you must pay to your LDC. Inspire’s price may be higher than your LDCs Price to Compare. Inspire does not guarantee that we will provide any savings for electricity as compared to what the LDC or your current supplier would charge for electricity supply. To learn more about your customized pricing, you may call us toll-free at 866-403-2620.
4. Term; Duration of Agreement. This is a continuous month to month agreement. You will buy your electricity supply for the service address specified in the Contract Disclosure Statement from Inspire beginning on the date set by your LDC and service will continue every month until you or Inspire cancel this Agreement. See Section 8 (Renewal Provision) for more details.
5. Cancellation Provisions. You may cancel this agreement at any time by calling Inspire toll-free at 866-403-2620, emailing us at help@inspirecleanenergy.com, or chatting with us at www.inspirecleanenergy.com. You must provide Inspire at least thirty (30) days’ advance notice before the next regularly scheduled meter read in order for the cancellation to be effective as of that reading. There is no cancellation fee if you cancel your contract. If your LDC terminates your service, this Agreement will be automatically cancelled.
Inspire reserves the right to cancel this Agreement: (a) due to your failure to make timely payment of Inspire charges; (b) due to a Regulatory Change (as defined in Section 24) that materially impairs Inspire’s ability to fulfill its obligations under this Agreement; or (c) at any time for any reason, by providing a minimum of thirty (30) calendar days’ written notice to you. If there is a material adverse change in the business or financial condition of Customer (as determined by Inspire at its discretion or if Customer fails to meet its obligations under this Agreement, then, in addition to any other remedies that it may have, Inspire may terminate this Agreement upon 15 days’ written notice to Customer.
Upon cancellation of the Agreement by you or us, you will be responsible for all Inspire charges incurred hereunder until your account is transferred to LDC service or to another third-party supplier.
Cancellation is effective on the next meter read date that occurs after your EDC has accepted the switch of your account from Inspire. You will be responsible for unpaid balances as of the cancellation date, until your account is paid in full. A final bill will be rendered within twenty (20) days after the final scheduled meter reading or if access is unavailable, an estimate of consumption will be used in the final bill, which will be trued up subsequent to the final meter reading.
You are responsible for canceling any existing agreements with other electric suppliers from whom you are purchasing electric supply service and paying any cancellation fees (if applicable).
6. 100% Renewable Energy Product. During the term of this Agreement, your electricity usage is matched with the generation of energy from renewable resources by retiring renewable energy certificates (“RECs”). RECs represent the environmental attributes associated with the applicable amount of renewable energy generation from various renewable sources that comply with the appropriate locational and delivery requirements. RECs will be purchased and retired to satisfy the percentage of renewable generation guaranteed by this agreement. The renewable mix provided under this agreement must be at least 50% greater than the applicable Renewable Energy Standard (RES) obligation for the current year. In order to satisfy the terms of this Agreement, RECs will be: (a) purchased from eligible renewable generators through NYGATS; (b) purchased as Tier 1 RECs from NYSERDA; (c) procured from eligible renewable generators through bilateral contracts; or (d) procured by entering into bundled energy and REC purchase agreements with eligible renewable generators; or (e) substantiated by making Alternative Compliance Payments to NYSERDA. The RECs are a material part of the bargain, the characteristics and quantity of which directly impact the price and value proposition.
7. Penalties, Fees and Exceptions. There are no sign-up fees, customer service charges, or cancellation fees with Inspire. Failure to pay your LDC bill on a timely basis may result in late payment fees or penalties assessed by your LDC.
8. Renewal Provision. This is a continuous agreement that will automatically renew every month. This Agreement will remain in effect, and Inspire will continue to supply your electricity, until the agreement is cancelled by either you or Inspire. The cancellation provisions are set forth in Section 5 above.
9. Material Changes. If Inspire wishes to make changes to any of the material terms of this Agreement, including the price or product type, at any time during the term of this Agreement, we will send you a notice at least thirty (30) days prior to such change and no such change will occur unless Inspire receives your affirmative consent. If Inspire receives your affirmative consent for such change, the terms and conditions of this Agreement shall continue until cancelled by either you or Inspire. Your rights will be explained in the change notice that Inspire will send to you. Notwithstanding the forgoing, Inspire is not required to receive your affirmative consent for a non-material change or a change by operation of law, including a change in applicable taxes or other state-mandated charge that results in a change in your price.
10. Billing and Payment. You will receive one consolidated bill from your LDC each billing cycle for the electricity service provided by Inspire and the delivery, distribution and other services provided by your LDC, plus all applicable taxes. You agree to remit payment for all of these services directly to your LDC in accordance with the payment terms stated in your LDCs tariffs and on your LDC bill. You may contact your LDC for information on their budget billing program. Customer payments remitted in response to a consolidated bill shall be pro-rated (when so required) in accordance with procedures adopted by the New York State Department of Public Service (the “DPS”). Inspire may assign and sell Customer accounts receivables to the LDC. In the event a residential Customer fails to remit payment when due, Inspire may terminate commodity service and seek suspension of distribution service in conformance with the Home Energy Fair Practices Act (“HEFPA”).
11. Agency-Electricity. Customer hereby designates Inspire as agent to: (a) arrange and administer contracts and service agreements between Customer and Inspire and those entities including the New York Independent System Operator (“NYISO”) engaged in the generation, transmission and delivery of Customer electricity supplies and (b) nominate and schedule with the appropriate entities including the LDC for the delivery of electricity to the Delivery Point and the Customer’s end-use premises. Inspire as agent for the Customer will schedule the delivery of adequate supplies of electricity that meet the Customer’s requirements as established by the LDC and in response to information provided by the LDC. The Delivery Points for the electricity will be a point at the NYISO Inspire load bus (located outside of the municipality where Customer resides). These services are provided on an arm’s length basis and market-based compensation is included in the price noted above.
12. Title and Taxes. All electricity sold under this Agreement shall be delivered to a location considered the “Delivery Point”, which shall be at the NYISO Inspire load bus (located outside of the municipality where Customer resides) and shall constitute the point at which title transfers and the sale occurs. Each party will indemnify and hold the other party harmless from any and all claims (including claims for personal injury, death, or property damage), losses, fees, taxes, damages, suits, causes of actions and judgments of any kind arising hereunder while title and risk of loss are vested in the indemnifying party. You will be responsible for the payment of all transfer, sales or other taxes related to Inspire’s service under this Agreement, other than taxes based on Inspire’s net income. If you are exempt from any such taxes, you are responsible for identifying and requesting such exemption from the collection of taxes by filing appropriate documentation with Inspire and/or your LDC, as applicable.
13. Dispute Resolution. The services provided by Inspire are governed by the terms and conditions of this Agreement and the New York State Public Service Commission rules and regulations (Orders) including the Uniform Business Practices (UBP) and other applicable requirements including, for residential customers, the NYS Home Energy Fair Practices Act (HEFPA). If you have a question about your bill or service, you may contact Inspire (see Section 26 below). If you are not satisfied with the response from Inspire’s Member Support team, you may ask that your questions be referred to an Inspire supervisor, who will respond promptly. For consumer complaints that cannot be resolved with Inspire, you may contact the New York State Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p); or mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223. You must pay your bill in full, except for the specific disputed amount, during the pendency of the dispute, and such payment shall be refunded if warranted by the decision of DPS. The requirement to utilize arbitration, which is set forth in Section 21 below, is not negated by your filing of a complaint with the DPS.
14. Consumer Protections.The services provided by Inspire to Customer are governed by the terms and conditions of this Agreement, the New York State Public Service Commission rules and regulations (Orders) including the Uniform Business Practices (UBP), and other applicable requirements including the NYS Home Energy Fair Practices Act (HEFPA) for residential customers. Inspire will provide at least 15 days’ notice prior to the cancellation of service to Customer. In the event of nonpayment of any charges owed to Inspire, a residential Customer may be subject to termination of commodity service and the suspension of distribution service under procedures approved by the DPS. Customer may obtain additional information by contacting Inspire at 866-403-2620 or the DPS at 1.800.342.3377 (General Helpline), or by writing to the DPS at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at: http://www.dps.ny.gov. You may also contact the Department for inquiries regarding the competitive retail energy market at 1.888.697.7728 (ESCO Hotline).
15. Emergency Services. In the event of a power outage or other emergency, your LDC will respond to assist you. Should any of these events occur, immediately contact your LDC using the phone numbers below:
Central Hudson Gas & Electric 1-800-527-2714
Con Edison 1-800-752-6633
National Grid 1-800-642-4272
NYSEG 1-800-572-1131
Orange & Rockland Electric 1-877-434-4100
RG&E 1-800-743-1701
16. Limitation of Liability. Inspire’s aggregate liability arising out of or related to this Agreement shall not exceed the amount of your largest monthly invoice for electric service during the twelve (12) months immediately preceding cancellation of this Agreement. The Parties agree to the extent permitted by Law that the statute of limitations with respect to all claims arising out of or related to this Agreement shall be reduced to the lesser of (i) two years from the event giving rise to the claim or (ii) the minimum period permitted by Law and any action not brought within such time period shall be barred without regard to any other limitations period.
YOU FURTHER ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WHEN A REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, LIABILITY SHALL BE LIMITED TO ONLY THE DIRECT ACTUAL DAMAGES AND SUCH DIRECT ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY. IN NO EVENT WILL INSPIRE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, WHETHER UNDER STATUTE, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR ANY OTHER LEGAL THEORY, AND TO ALL CAUSE OR CAUSES OF SUCH DAMAGES.
TO THE EXTENT ANY DAMAGES REQUIRED TO BE PAID HEREUNDER ARE LIQUIDATED, THE PARTIES ACKNOWLEDGE THAT THE DAMAGES ARE DIFFICULT OR IMPOSSIBLE TO DETERMINE, OTHERWISE OBTAINING AN ADEQUATE REMEDY IS INCONVENIENT AND THE LIQUIDATED DAMAGES CONSTITUTE A REASONABLE APPROXIMATION OF THE HARM OR LOSS.
All limitations of liability contained in this Agreement shall survive the termination of this Agreement.
17. Binding Effects and Assignment. This Agreement shall extend to and be binding upon Inspire’s respective permitted successors and permitted assigns. You may not assign this Agreement, in whole or in part, or any of your rights or obligations under this Agreement, without Inspire’s prior written consent and any attempted assignment shall be void. Inspire may, without your consent: (i) sell, transfer, pledge, encumber or assign this Agreement or the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement; or (ii) assign this Agreement to an affiliate of Inspire; or (iii) assign this Agreement to any other person or entity succeeding to all or a substantial portion of the assets of Inspire or a competitive electricity supplier licensed to do business in New York by the DPS. In addition, Inspire may assign its rights and obligations hereunder consistent with applicable law. If this Agreement is assigned to another licensed energy supplier, energy services company or other entity as authorized by the DPS, you will be provided with 30 days written notice in accordance with applicable regulations. There are no third-party beneficiaries to this Agreement.
18. Force Majeure and No Warranties. INSPIRE MAKES NO REPRESENTATIONS, WARRANTIES, AFFIRMATIONS OF FACT, OR PROMISES, EXPRESS OR IMPLIED, OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT AND INSPIRE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. You agree that if events of Force Majeure result in interruptions in service Inspire will not be responsible for supplying electricity to you and we will not be liable for those interruptions. “Force Majeure” means any “Act of God” or other unexpected and disruptive event beyond the reasonable control of either party that interferes with either party’s ability to perform its obligations under this Agreement, except for the obligation to pay monies. Force Majeure may also include accidents, strikes, labor troubles, requirement maintenance work, inability to access the local distribution utility system, nonperformance by the LDC, hazardous weather, power outages, public health emergencies, or any other cause beyond Inspire’s reasonable control. Any party which is unable to perform its obligations as a result of a Force Majeure event shall provide written notice to the other party of the existence of such event and exercise due diligence to remove such event with all reasonable dispatch but shall in no event be required to incur commercially unreasonable expense in doing so. Customer acknowledges that Inspire does not own or operate transmission or distribution systems through which energy is delivered.
19. Severability. Each provision of this Agreement is made subject to the maximum extent permitted by law and if any of the provisions, or portions or applications hereof are held to be unenforceable or invalid by any court of competent jurisdiction, Inspire and Customer shall negotiate an equitable adjustment to or amendment of the affected provisions with a view toward effecting the purpose of this Agreement, and the validity and enforceability of the remaining provisions, or portions or applications hereof or thereof, shall not be affected thereby.
20. Application of the UCC. THE PARTIES AGREE THAT TO THE MAXIMUM EXTENT PERMISSIBLE UNDER LAW, ARTICLE 2 OF THE UNIFORM COMMERCIAL CODE SHALL APPLY TO ENERGY SOLD HEREUNDER AND IF ANY TOPIC OR MATTER ADDRESSED HEREIN IS ALSO ADDRESSED IN SUCH ARTICLE 2, THEN THIS AGREEMENT SHALL CONTROL AS TO SUCH TOPIC OR MATTER. CUSTOMER HEREBY WAIVES ANY RIGHTS IT MAY HAVE PURSUANT TO SECTION 2609 OF THE UCC, OR ANY OTHER SIMILAR DOCTRINE UNDER LAW OR STATUTE WHEREBY CUSTOMER MAY DEMAND ADEQUATE ASSURANCE OF PERFORMANCE FROM INSPIRE.
21. Mandatory Arbitration, Waiver of Jury Trial, and Class Action Waiver.
a. Purpose. For any Dispute with us, you agree to first contact us pursuant to Section 13 and attempt to resolve the dispute with us informally. In the unlikely event that Inspire is not able to resolve the Dispute it has with you after sixty (60) days, any Dispute involving you and us shall be resolved through individual, binding, and mandatory arbitration.
IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. BY ACCEPTING THIS AGREEMENT, YOU KNOWINGLY, WILLINGLY, AND VOLUNTARILY AGREE THAT YOU AND INSPIRE ARE EACH WAIVING THE RIGHT TO SUE IN COURT (EXCEPT AS PROVIDED HEREIN) AND ARE EACH WAIVING THE RIGHT TO HAVE A TRIAL BY A JURY.
b. Definitions. This “Arbitration Provision” shall be broadly interpreted. “Dispute” means any claim or controversy related to us or our relationship, including but not limited to any and all: (1) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (2) claims that arose before this or any prior Agreement; (3) claims that arise after the expiration or termination of this Agreement, and (4) claims that are the subject of purported class action litigation. As used in this Arbitration Provision, “us” means Inspire and any of its current or future predecessors, successors, assigns, parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees and agents, and “you” means you and any users or beneficiaries of Inspire’s services rendered under this Agreement.
c. Exclusions. Notwithstanding anything in this Arbitration Provision to the contrary, nothing in this Arbitration Provision will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.
d. Right to Sue in Small Claims Court. Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have an action heard in a small claims court in the area where you receive(d) services from us, so long as the Dispute or claim is not aggregated with the claim of any other person and the amount in controversy is properly within the jurisdiction of the small claims court.
e. Initiation of Arbitration Proceeding. The party initiating the arbitration proceeding may open a case with the American Arbitration Association (“AAA”) by visiting its website (www.adr.org) or calling its toll-free number (1-800-778-7879). You may deliver any required or desired notice to us by mail to Inspire Energy Holdings, LLC, 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002 – ATTN: LEGAL DEPARTMENT.
f. Arbitration Law and Procedures. This Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered by the AAA pursuant to its Consumer Arbitration Rules (the “AAA Rules”) as modified by the version of this Arbitration Provision that is in effect when you notify us about your Dispute. You can obtain the AAA Rules and the AAA’s Consumer Due Process Protocol by visiting its website (www.adr.org/consumer) or calling its toll-free number (1-800-778-7879). If there is a conflict between this Arbitration Provision and the rest of this Agreement, this Arbitration Provision shall govern.
A single arbitrator will resolve the Dispute. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide. Unless you and we agree otherwise, the arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances. Any in-person appearances will take place in the county of your billing address. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator’s decision will follow the terms of the Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of the Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The arbitrator shall issue a reasoned written decision that explains the arbitrator’s essential findings and conclusions. The arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the arbitrator’s award. An arbitrator’s award that has been fully satisfied shall not be entered in any court.
g. Waiver of Class Actions and Collective Relief. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS OR DISPUTES TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT, OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL) OR OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM OR DISPUTE. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR DISPUTES AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND CAN BE SEVERED FROM IT BY A COURT OF COMPETENT JURISDICTION.
h. Survival and Amendments. This Arbitration Provision shall survive termination of this Agreement. Any amendments to this Arbitration Provision shall be prospective only and shall not affect any pending arbitration proceeding.
i. Waiver of Jury Trial. WHETHER IN COURT OR IN ARBITRATION, YOU AND WE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW.
22. Applicable Law and Other Provisions.This Renewable Electricity Sales Agreement and Customer Disclosure Statement, any Promotional Terms and Conditions, together with the notice containing a welcome letter, a copy of your Renewable Electricity Sales Agreement and Customer Disclosure Statement, any Promotional Terms and Conditions, and any amendments to these documents from time to time, including any renewal notices and any material change notices, are an agreement (collectively, the “Agreement”) for electricity supply service between you and Inspire Energy Holdings, LLC. This Agreement supersedes all prior agreements between us, either written or oral. This Agreement is subject to any Law existing or enacted during the term of this Agreement. “Law” means any law, legislation, statute, regulation, rule, tariff, decision, writ, order, decree or judgment, or any interpretations by any court, agency or instrumentality that has jurisdiction. This Agreement will be governed by the laws of the State where service is provided without regard to the application of its conflicts of law principles.
23. Customer Information Release Authorization and Use. By entering into this Agreement, you authorize Inspire to obtain and review certain information about you that Inspire needs to provide service to you, including consumption history, billing determinants, account number, credit information, public assistance status, existence of medical emergencies, status as to whether Customer has a medical emergency, is human needs, elderly, blind or disabled and data applicable to cold weather periods under PSL § 32 (3), and information pertaining to PSL § 33, tax status and eligibility for economic development or other incentives. You agree that Inspire may share your information with Inspire’s subsidiaries and/or affiliates, your LDC, and any service vendor or others Inspire uses to support our business, including any third-party entities with whom we have relationships. You also agree that Inspire may share information about your account with any designated rewards partner(s) to the extent necessary to administer any promotions, consistent with Inspire’s privacy policy which can be found here: www.inspirecleanenergy.com/policies/privacy-policy. You may rescind these authorizations and restrict the release of your information by contacting us anytime in writing or by calling Inspire toll-free at 866-403-2620. Inspire reserves the right, to the extent permitted by Law, to reject your enrollment or terminate this Agreement and cancel your service in accordance with this Agreement in the event these authorizations are rescinded. We reserve the right to share information with Inspire’s affiliates, to the extent permitted by Law, but we will not distribute or sell your personal information to any unaffiliated party without your consent unless we are required to do so by Law or it is necessary to enforce the terms of this Agreement or to allow you to receive any promotions specific to your plan. Customer’s execution of this Agreement shall constitute authorization for the release of this information to Inspire. This authorization will remain in effect during the term of this Agreement. Customer may rescind this authorization at any time by providing written notice thereof to Inspire or by calling Inspire toll-free at 866-403-2620. Inspire reserves the right to cancel this Agreement in the event Customer rescinds the authorization.
24. Regulatory Changes.If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure whereby Inspire is prevented, prohibited or frustrated from carrying out the terms of this Agreement, in its sole discretion Inspire will have the right to cancel this Agreement by giving notice to you as required under applicable law. If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure, or in charges or new charges, imposed by your LDC, NYISO, the DPS or any governmental agency, whereby Inspire incurs additional charges or costs as a result of such changes, then Inspire will have the right in its sole discretion to (i) propose to adjust your price to reflect such additional charges or costs to Inspire by providing you with thirty (30) days’ notice before the proposed effective date. If you do not accept such proposed price change via affirmative consent, Inspire has the right to cancel this Agreement by giving notice to you as required under applicable law.
25. Notices. Inspire shall provide written notice to Customer of any changes to this agreement by mail or, if an email address is provided, by email. You consent to receive all notices concerning this Agreement via email, except where prohibited by law. You represent and warrant that you have provided Inspire with contact information that is accurate, complete and current, including without limitation your legal name, address(es), email address(es), and telephone number(s). YOU AGREE TO NOTIFY INSPIRE IMMEDIATELY IF THERE IS ANY CHANGE IN THE INFORMATION THAT YOU HAVE PROVIDED TO INSPIRE, INCLUDING WITHOUT LIMITATION ANY CHANGE IN YOUR TELEPHONE NUMBER(S), INCLUDING YOUR MOBILE TELEPHONE NUMBER(S). YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND AND HOLD INSPIRE HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILTY UNDER THE TELEPHONE CONSUMER PROTECTION ACT (47 U.S.C. SEC. 227), AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM INSPIRE (OR SOMEONE ON INSPIRE’S BEHALF) ATTEMPTING TO CONTACT YOU AT THE TELEPHONE NUMBER(S) YOU PROVIDED. YOUR CONSENT TO BE CONTACTED FOR INFORMATIONAL PURPOSES AT THE TELEPHONE NUMBER(S) YOU PROVIDE TO INSPIRE IS A MATERIAL PART OF THIS AGREEMENT AND MAY NOT BE REVOKED.
26. Inspire Contact Information.
Electric Supplier Name: Inspire Energy Holdings, LLC
Address: 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002
Phone (toll-free): 866-403-2620
Email: help@inspirecleanenergy.com
Chat: www.inspirecleanenergy.com
27. Parties Bound. This Agreement is binding upon the parties hereto and their respective successors and legal assigns. Customer and Inspire have caused this Agreement to be executed as of the date noted above on the first page of this Agreement, by individuals authorized to bind each party, and Customer has reviewed all of the terms herein. In the case of telephonic or electronic enrollment, execution shall be deemed provided pursuant to the methods authorized under the New York Uniform Business Practices.
Signature:
By checking this box and signing below, I acknowledge I have read, understand, and agree to the terms and conditions of the Agreement. I confirm that I am the customer of record or authorized to make changes to this electricity account, and authorize Inspire to perform the necessary tasks to complete my enrollment and initiate electricity supply service. I understand I may rescind the Agreement within 3 business days after receiving it by calling Inspire at (866) 403-2620. I acknowledge that I am entering into a continuous agreement that will automatically renew until cancelled by me or Inspire. I may cancel at any time without penalty by contacting Inspire by phone, email, postal mail, or by visiting Inspire’s website.
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Last Updated 12/22/2024
Promotion and Rewards Terms and Conditions
This agreement sets forth the general terms and conditions ("Promotion Terms") that apply to your participation in any promotion or reward offered by Inspire Energy Holdings, LLC ("Inspire"), including any introductory offers, offers that you access through a promotional code, or any other rebate, bonus, or incentive offered by Inspire (each a "Promotion").
These Promotion Terms are subject to your agreement with Inspire for electricity supply service (including but not limited to, where applicable, any contract summary) (collectively, "Electricity Sales Agreement"), as may be amended from time to time. The Electricity Sales Agreement constitutes a part of these Promotion Terms and is expressly incorporated herein.
Inspire reserves the right to both modify these Promotion Terms from time to time and/or to terminate any Promotion at any time and without prior notice unless notice is required under law.
Terms of specific individual Promotions applicable to you can be found in Section 6.
PLEASE NOTE:THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
THE ELECTRICITY SALES AGREEMENT INCORPORATED HEREIN CONTAINS A BINDING ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHTS UNDER THESE PROMOTION TERMS.
1. Eligibility. These Promotion Terms do not apply to New York members. When Inspire offers a Promotion, it may set eligibility requirements for participation in the Promotion. Inspire reserves the right to determine whether a particular customer satisfies those requirements. Promotions are not available for all rate classes, all customer types, or in all areas. Promotions are not available in areas where Inspire does not offer its services. You may not be eligible for certain Promotions, including Promotions relating to initial enrollment with Inspire (e.g., a "Sign Up Bonus"), if you have previously been enrolled with Inspire. Promotions are limited to one per customer and electricity supply account. You may become ineligible for a promotion if your local utility company rejects or terminates your Inspire enrollment or service. Additional eligibility limitations related to specific Promotions are set forth in Section 6.
2. Limitations. Promotions are limited time offers. Promotions may not be applied as a credit or offset to reduce the amount owed by you to Inspire or your local utility company. Unless otherwise provided by applicable law, Promotions have no value of any kind until they are redeemed and received by you, and you have no property rights or other legal interest in any Promotion until you redeem and receive a benefit under the Promotion and that property interest or other legal interest continues to be subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. To the extent a Promotion benefit is not a cash award, and unless otherwise provided by applicable law, the Promotion benefit shall have no cash value. Promotions are non-negotiable. You may not transfer, pledge, sell, barter, or assign Promotions to any other party, and any attempt to do so shall be void and of no legal effect. A Promotion cannot be combined with other Promotions, discounts, reward programs, or other offers, unless specifically authorized by Inspire.
Promotion-specific terms and limitations apply (see Section 6). Inspire reserves the right, in its sole discretion, to determine whether a particular customer has met all requirements to redeem under a specific individual Promotion. The manner and means by which a Promotion or Promotion benefit may be redeemed by, conveyed to, or reimbursed to a customer is at the sole discretion of Inspire and may be by any means Inspire deems appropriate, including requiring specified affirmative actions by the customer.
Promotions are void where prohibited by law. In the event that all or part of any Promotion is found to be in violation of applicable law, Inspire shall have no obligation to provide or fulfill the terms of such Promotion.
Inspire may change or cancel any Promotion at any time. Inspire may set an expiration period for Promotion redemption or a redeemed Promotion. Inspire may revoke your participation in any Promotion at any time, and any Promotion or Promotion benefit associated with you may be forfeited at Inspire’s discretion unless already redeemed and received by you subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. Inspire may temporarily or permanently disqualify you from participating in any Promotion and/or adjust or cause to be forfeited any benefits under any Promotion as a result of your abusive behavior, "gaming" conduct, fraud, misrepresentation, violation of any law, bankruptcy or insolvency (subject to applicable law and regulation), or violation of any of the terms or conditions of the Promotion, these Promotion Terms, the Electricity Sales Agreement, or any other agreement with Inspire or your local utility company, in each case as determined by Inspire in its sole discretion. If you, Inspire, or your local utility company cancel your electricity service, close your Inspire account, or revoke your access to any services provided under the Electricity Sales Agreement for any reason, your claim to any Promotion or Promotion benefit not already redeemed by and received by you is forfeited.
3. Customer Information. Inspire may need to provide your information to a third-party vendor or service provider in order to fulfill some or all of a Promotion. You may opt out of Inspire providing information to these third parties by calling Inspire at 866-403-2620. Should you opt out, Inspire does not guarantee another means of accessing or redeeming a Promotion. Please see Inspire’s Privacy Policy for additional information, available at www.inspirecleanenergy.compolicies/privacy-policy.
4. Indemnification; Disclaimer and Limitation of Liability. You agree to indemnify and hold Inspire and its third-party vendors and service providers and their respective affiliates, successors, directors, officers, employees, agents, and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your: (i) participation in a Promotion; (ii) fraud or misuse of a Promotion; (iii) violation of these Promotion Terms; and/or (iv) violation of any applicable law or the rights of any third party.
Inspire shall not be responsible for resolving any conflicting claims to any Promotion or Promotion benefit. Inspire is not responsible for any lost or stolen Promotion or Promotion benefit. Inspire shall have no liability in connection with or relating to any disagreements between you and your local utility company.
Inspire reserves the right (but is not required) to correct inaccurate Promotion benefit awards. If Inspire does not credit, or improperly denies, your eligibility for a Promotion to which you were otherwise eligible, then your exclusive remedy will be the issuance of the improperly denied Promotion benefit, if available, or such other alternative benefit as Inspire, in its sole discretion, may determine. Neither Inspire nor any of its affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law. The parties shall follow the dispute resolution procedures set forth in the Electricity Sales Agreement.
Notwithstanding any other provision of these Promotion Terms and subject to the immediately preceding paragraph, in no event will Inspire or any of its respective affiliates, successors, directors, officers, employees, agents or contractors be responsible or liable to you, or anyone claiming through you or on your behalf, for claims, damages, or liability arising out of participation in a Promotion or related to a Promotion, other than such claims, damages, or liability directly caused specifically by Inspire’s gross negligence or willful misconduct. In no event will Inspire be liable for any indirect, special, exemplary, punitive, or consequential damages, including without limitation lost revenue, lost profits, or lost opportunity, arising out of or relating to any act or omission of Inspire, its service providers, or any of their respective affiliates or agents, or otherwise in connection with or relating to a Promotion or its administration or that result from the use of or inability to use a Promotion or Promotion benefit, whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability, even if Inspire has been made aware of the possibility of such damages.
In addition, Inspire makes no warranty or representation, either express or implied, and expressly disclaims any and all liability and damages with respect to type, quality, or fitness for use of goods or services provided through or in connection with a Promotion or the terms herein or otherwise obtained by you in connection with a Promotion. Notwithstanding anything to the contrary, Inspire’s maximum aggregate liability to you for all claims arising out of or relating to these Promotion Terms or to a Promotion shall not exceed the lesser of (i) the amount paid by you to Inspire over the prior twelve months in connection with the Promotion, and (ii) $10.
5. Miscellaneous. You are solely responsible for reporting Promotion benefits on your tax returns, if applicable, and paying any tax liability relating to any Promotion is solely your responsibility. When laws require Inspire to do so, Inspire will also report Promotions as income to the Internal Revenue Service, as well as to state and local tax authorities.
Inspire may end any Promotion at any time for any reason or no reason, without notice to you unless notice is required under applicable law. Inspire may also in its sole discretion cancel, change, amend, modify, or restrict any Promotion or any aspect, term, or feature of any Promotion or these Promotion Terms at any time without prior notice and for any reason or no reason (subject to any notice requirements under applicable law). You consent to all such changes and agree that they will apply to you and the Promotions.
These Promotion Terms and the documents that they incorporate constitute the entire agreement between you and Inspire with respect to the subject matter of these Promotion Terms and supersede all prior agreements or representations, written or oral, concerning such subject matter; provided, however, nothing herein modifies the terms and conditions of the Electricity Sales Agreement.
The failure by Inspire to enforce any provision of these Promotion Terms shall not constitute a waiver of that provision. You may not assign any of your rights or obligations under these Promotion Terms, in whole or in part, without Inspire’s prior written consent. Inspire may assign its rights and/or obligations under these Promotion Terms, in whole or in part, without your consent.
6. Terms of Individual Promotions. You may be eligible for the following individual Promotions. The following additional terms and conditions apply to such Promotions.
A. Reimbursed Cancellation Fee. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees ("Cancellation Fees") charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). New York members are not eligible for this promotion at this time.
You are not eligible for this Promotion if: (i) If your service address is in New York State (ii) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (iii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account.We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption.
To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed.Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
B. We will cover any early cancellation fees up to $150 from your previous supplier. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees (“Cancellation Fees”) charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B).
You are not eligible for this Promotion if: (i) Inspire determines you are ineligible or unable to enroll in or
receive electricity supply services from Inspire; or (ii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse
Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example,
Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in
Cancellation Fees to a single customer or on any one electricity account. We reserve the right to
chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire
account is cancelled, terminated, or closed within six (6) months of redemption.
To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 1-866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed. Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).
$50 Sign Up Bonus After 3 Full Months of Service with Inspire. Redemption Required. $50 Sign Up Bonus After 3 Full Months of Service with Inspire. Following your enrollment in an eligible service offered by Inspire, you may redeem a $50 "Sign Up Bonus" after you complete 3 full months of electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion. You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential or small commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire. To be able to redeem this Promotion, you must maintain an active account with Inspire for at least 3 full calendar months pursuant to the Electricity Sales Agreement. An active account is an account (i) that is billing more than $0 per month for Inspire electricity supply service; and (ii) for which Inspire has not received a request to discontinue (drop) service or change programs. Any cancellations or rescissions of your Inspire service or the Electricity Sales Agreement prior to your completing 3 full month(s) of electricity supply service with Inspire voids this Promotion and your eligibility in this Promotion. If you meet the Promotion requirements, Inspire will send notice to you that your Sign Up Bonus is available for redemption. You agree that such notices may be sent by any means Inspire deems appropriate, including by email. You must follow the instructions in the notice in order to redeem the Sign Up Bonus. Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate redemption under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Once the Sign Up Bonus is redeemed, it may take several weeks for the Sign Up Bonus to be processed and delivered to you. Redemption and fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including by check (to be mailed to the address Inspire has on record for your account) or through use of a third-party provider with a promotional, award, or loyalty gift card subject to an expiration date.
$50 Sign Up Bonus After 3 Full Months of Service with Inspire. Redemption Required. $50 Sign Up Bonus After 3 Full Months of Service with Inspire. Following your enrollment in an eligible service offered by Inspire, you may redeem a $50 "Sign Up Bonus" after you complete 3 full months of electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion. You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential or small commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire. To be able to redeem this Promotion, you must maintain an active account with Inspire for at least 3 full calendar months pursuant to the Electricity Sales Agreement. An active account is an account (i) that is billing more than $0 per month for Inspire electricity supply service; and (ii) for which Inspire has not received a request to discontinue (drop) service or change programs. Any cancellations or rescissions of your Inspire service or the Electricity Sales Agreement prior to your completing 3 full month(s) of electricity supply service with Inspire voids this Promotion and your eligibility in this Promotion. If you meet the Promotion requirements, Inspire will send notice to you that your Sign Up Bonus is available for redemption. You agree that such notices may be sent by any means Inspire deems appropriate, including by email. You must follow the instructions in the notice in order to redeem the Sign Up Bonus. Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate redemption under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Once the Sign Up Bonus is redeemed, it may take several weeks for the Sign Up Bonus to be processed and delivered to you. Redemption and fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including by check (to be mailed to the address Inspire has on record for your account) or through use of a third-party provider with a promotional, award, or loyalty gift card subject to an expiration date.